If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. We have passed your feedback onto the owner of the cottage. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks 595 2110 44. Then we were told we would have the essentials such as dishwasher tablets, you would expect toilet roll, hand wash and anti bacterial spray (especially under the circumstances) but no we had none of these. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. Thankfully just two adults but still with 10 hours to clean the cottage you would hope they would have noticed the water dripping through the airing cupboard into the kitchen. Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. Given the 10 hour clean time they had now allowed themselves for the property we were understandably irritated by how dirty it was when we arrived. Unclean holiday property in Aldeburgh (booked July 2020). We're very sympathetic to companies affected by covid but their response has been unacceptable. I wish I could give zero stars as 1 star is far too generous. We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. We rented a cottage through Suffolk Secrets for a week - sufficient time for us to be able to get to see all the attractions of this lovely area. Combine with … This review is not just about the pier but about the other hidden delights that you can find in this area. With 4 kids (2 who have their bedtime at 7) that's not very practical. Thank you. Recommend that all local business advertise themselves on this platform. Subscribe to our newsletter if no promotions satisty you at the moment. Property had said on site parking but mismatch in the arrival info which said in different places that we could park outside and that we couldn’t. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Read our member's Suffolk Secrets reviews and feedback. The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. ?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. He is responsive to messages and went above and beyond all my expectations. We had to thoroughly clean everything ourselves before use. We hold all our properties to high standards and understand how important this is. Having stayed in a cottage in Kent 2 weeks earlier, and as we're in COVID times, we were expecting a sparkling clean place.It was dirty. Fly traps in two rooms hanging from the windows with ten dead flies on each. Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. Obviously it was clear several months ago that it wouldn't be possible to travel in June. Luxury travel at low prices with Secret Escapes. We booked a nice looking cottage in February this year for a week in June. I understand that my colleague has been in touch with you and that a satisfactory outcome has been reached. On leaving the property and stripping beds we discovered dirty mattresses and duvets too. I think its shameful to take a LOT of peoples money for a pretty downright poor service. | Read 21-40 Reviews out of 25 We have reached out to you privately for more information regarding your booking so please to get in touch if this has not been resolved and we will look into this as a priority. Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! We were grateful.We arrived at 5pm. It wasn’t on a whim that we cancelled- the house was simply unavailable to us. Calling was no use. Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. Still waiting for refund having booked a holiday for June. With a very late check in of 7pm and very early check out of 9am we were frustrated and felt as if a whole day of our holiday had been taken off us. As it was within a month of the holiday we were asked to pay the full amount - around £1800. Took ages to get hold of Suffolk Secrets who blamed the owner. A bit disappointed to be honest. The property is nice, however when you pay the amount of money we paid you expect a certain amount back. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Pretty Poor Experience of Suffolk Secrets. I understand COVID difficulties but an extra three hours and the short notice seemed unfair. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension Mrs S Clayden 595 2110 44. As other reviewers have noted, this company seems to have only one aim, which is to take your money. Woodlands Cottage - 2 Bedroom pet friendly Holiday Cottage in Dunwich Road sleeps 3 people with wifi, parking, a cot, a garden perfect for last minute breaks Zero star rating would be more accurate. Thank you so much, we look forward to our next visit." Alex was very helpful and easy to deal with. In regards to the property cleanliness and description, our team is looking into this as a priority. Suffolk Secrets is proud to offer the best choice of self-catering holiday cottages on The Suffolk Coast. Eventually the holiday was cancelled and I received an email from Suffolk Secrets stating the cottage had been relet for 6 of the 7 nights and they would be in touch soon regarding a ‘possible refund’. Excellent … Great directory for seeking out local business. Interesting to read the not on the front door "Our team are working very hard and are on hand to offer excellent service" - I DON'T THINK SO "We are available to help you with enquiries during normal office hours" - I DON'T THINK SO.I'm hoping I get a call from Suffolk Secrets. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). Mr Adrian Eckersley ‐ 18 Jul 2019 "I have no hesitation in stating that all aspects of our holiday in and around Aldeburgh were top class with the 'Sun Deck' meeting every single requirement for a rental property, in fact we would say that of the many self catering properties we have used throughout the U.K. this was the best and we have stayed in some very good properties over many years." Your experience matters. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Holiday Cottages in Suffolk One of England's most undiscovered yet diverse counties, Suffolk varies from the bucolic beauty of its interior to the relative remoteness of its coastline, and it has a variety of holiday accommodation to match. Real reviews from real people. 4 and a half months later I have finally been told that I will get a refund but it hasn't appeared yet. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. We are truly sorry that we have let you down on this occasion. Find a businesses trust across multiple review sites with a quick glance. Even once it’s on there, he’s just come back to us and given it a spruce up. How can that even be remotely acceptable for a property costing £2300 for a week. Thanks Alex. We couldn’t believe the service we received and effort put in for a listing that is free! Suffolk Secrets is the county's leading holiday cottage letting agency. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. No need to register, buy now! Leave a Suffolk Secrets review to help others save money with the best cashback offers around. Alex was really helpful with our listing, we highly recommend him. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. The secrets of Stanton’s hollow way. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. 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