Ref ID: 01520-0011617680 Classification: NOC Technician Compensation: DOE We have a great opportunity for someone who has a strong … Please, leave a comment in the box below. You also have the option to opt-out of these cookies. Description The Network Operations Center (NOC) Specialist reports directly to their respective Enterprise Operations Center (EOC) Team Lead and is responsible for the various tasks in support of t... 14 days ago NOC Technician - Project TEKsystems, IncTN - KnoxvilleContractor Apply to Network Operations Technician, Medication Technician, Helpdesk and more! Specialists need to routinely inspect support systems, including air conditioning and UPS systems. NOC Technician Job Description Template. Based on the level of complexity, organizations hire them at different levels so that te… NOC Technician Job #: R-00039444-OTHLOC-PL-2D0633 Location: Culpeper, VA He/she is expected to communicate directly with customers when necessary and collaborate with Tier2 organizations, and be able to diagnose issues affecting software, hardware, and systems. Â. Network operations technicians perform various functions in assisting customers to resolve issues relating to basic network operations functions, etc.   Â. NOC Technician Virginia Beach VA - We have an exciting opportunity for a NOC Technician in Virginia Beach VA. ... Job Description: Network Operating Center (NOC) Technician. This might require them to coordinate with IT teams and clients. NOC operations should be able to provide excellent customer service by resolving issues promptly. NOC Technician - Chicago Apply. If you want to work as a freelance Telecommunications Manager in the Best Freelance Marketplace, visit Fieldengineer.com/engineer-signup we help you to connect with employers seeking candidates with the skill sets they require. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. They need to have excellent communication skills (verbal and written). Tell me about your ability to work under pressure? Because of the Commute Filter, your results are limited. Leidos Culpeper, VA. Network Operations Center Technician Job Description, Duties, and Responsibilities. They are very observant and so can recognize alarm signals quickly.  Moreover, NOC technicians should keep updating their knowledge of different network components to stay competitive. Job Vacancy: Network Operations Center (NOC) Technician Job Description Capturing all tickets on excel as posted on the Adrian FTTH Group and ensuring correct details are captured as per the below Serial Nos CRQ or INC Customer Details (Name, Phone no, Estate) Materials Used Sending the daily data on tickets closed to the Operations manager […] They monitor data center infrastructure, servers, and computer networks for issues from a centralized location. He/she is responsible for checking network events, initiating incident, carrying out high level triage, and managing notifications and escalations 24/7. Network Operations Center Technicians help provide support and solution to customers’ service issues. Network Operations Center (NOC) technicians oversee complex network components and are responsible for network management. To have an understanding of the kind of duties, tasks, and responsibilities NOC technicians perform, given below is a job description example that captures their role: If you are looking to work as a network operations technician, you will need to have certain skills, abilities, knowledge, experience, etc. Apply on company website. It is the specialists’ job to maintain reports on usage of bandwidth, utilization of the server, uptime, and other crucial elements. We also use third-party cookies that help us analyze and understand how you use this website. Ref#: 32881. The network operations center technician is responsible for providing support to basic network operations functions, including troubleshooting and providing solution to customer service problems; full-time managed services; Radio Frequency (RF) interference events; and Ocassional Use (OU). The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. It is mandatory to procure user consent prior to running these cookies on your website. If the problem can be resolved, then escalating the same to higher officials or the management is not necessary. To be specific, a NOC is a central location from which IT support technicians administer, monitor, fix, and maintain client networks. A large local non-profit organization is looking for a local individual to join their Information Technology team. NOC technicians are responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations. NOC Technician Job Description. Job Description – NOC Engineer The Network Operation Centre (NOC) have three main roles: 1. to ensure maximum possible service availability and performance 2. to provision customer network services on core equipment 3. to provide support services for Engineering and other technical teams The information in this post and the sample job description provided is useful in making a network operations center technician job description. Under the direction of the Operations Manager, the NOC Technician is responsible for monitoring of the data center facilities, providing escort, assisting… Job Assessment Tests: How to Top Your Competition. Strong work ethic in addition to the ability to multi-task effectively, Strong ability to work without supervision and also to follow instructions, training, and supervision effectively, Excellent decision-making and analytical problem solving abilities, Excellent verbal and written communication skills, One to two years working experience in the telecommunications or related fields, Strong understanding of standard practices, procedures, and concepts within the telecommunications industry, Strong knowledge, experience, and understanding of all or some of the following fields: dark fiber services, IP subnetting and layer 2/3 routing, SONET, and DWDM, Strong experience working with certain equipment platforms, including Cisco Optical platforms, Ciena Optical platforms, Infinera, MRV switches, Juniper MX and EX series, Cisco routers and switches, Strong understanding of EMS and NMS systems to effectively troubleshoot and navigate. NOC Technician Salary & Job Description | Field Engineer. In fact, many noc technician jobs require experience in a role such as network technician. Strong ability to work 24/7 in a fast-paced environment and on weekends. The NOC technician work description also entails escalating tickets or assign them to the right internal support teams to handle if solutions cannot be found for the problem within define guidelines. It also involves providing the highest degrees of technical support and customer service, analysing and resolving problems relating to service and reducing service disruptions. According to payscale and ZipRecruiter, a NOC technician salary can be around $53,157 per year. Job Description The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems. What Does a Network Operations Center Technician Do? NOC technicians need to be able to work calmly under trying situations. By clicking “Accept”, you consent to the use of ALL the cookies. NOC Technicians (Network Operations Center Technicians) supervise network systems and diagnose technical problems. Answer tips You may say […] Being an NOC technician means that they must maintain documentation for all queries and solutions related to technology. You can also share your job description if you work as a network operations center technician. NOC Technician Salary & Job Description | Field Engineer. to meet the requirements of most employers for the role. His/her job description entails responding to emails to schedule and coordinate services for customers applying occasional-use resources; replying to incoming calls, and monitoring information on all sites, backhaul, and network infrastructure. Known also as network management centers, NOCs are set up by organizations to evaluate problems, fix issues, and interact with field technicians and observe problems closely until their resolutions. Network and servers constitute the basic part of an IT infrastructure. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! 1. Employment avenues for network and computer systems administrators are expected to increase 6% during the period 2016-2026, according to the US Bureau of Labor Statistics (BLS). Network operations center (NOC) technicians are in charge of monitoring critical network elements and engaging in proactive network systems monitoring. You may find that experience in other jobs will help you become a noc technician. Specialists keep learning and continuously update the internal knowledge base with new solutions for support. If you need more job interview materials, you can reference them at the end of this post. Network Operations Center Technician Job Description, Duties, and Responsibilities The network operations center technician is responsible for providing support to basic network operations functions, including troubleshooting and providing solution to customer service problems; full-time managed services; Radio Frequency (RF) interference events; and Ocassional Use (OU). Chances are they’ll turn to a Network Operations Center (NOC), where a NOC technician can help them diagnose and resolve their issues. NOC technicians are responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations. Posted: (2 days ago) NOC Technician Job Description. Learn more from our, Sure way to make high scores in job tests, Inventory Control Analyst Job Description, Key Duties and Responsibilities, Energy Analyst Job Description, Key Duties and Responsibilities, Corporate Services Manager Job Description, Key Duties and Responsibilities, Sales Operations Analyst Job Description, Key Duties and Responsibilities, Purchasing Analyst Job Description, Duties and Responsibilities, Operational Risk Analyst Job Description, Duties and Responsibilities, Junior Data Analyst Job Description, Key Duties and Responsibilities, Credit Card Sales Representative Job Description, Key Duties and Responsibilities, Operations Research Analyst Job Description, Key Duties and Responsibilities, Legal Analyst Job Description, Key Duties and Responsibilities, IT Operations Analyst Job Description, Key Duties and Responsibilities, Credit Collector Job Description, Key Duties and Responsibilities, network operations center technician career, network operations center technician description, network operations center technician job description, network operations center technician job description example, network operations center technician job description sample, network operations center technician job description template, network operations center technician requirements, network operations center technician role, network operations center technician skills, network operations center technician work description, network operations technician job description, what does a network operations center technician do, Talbots Sales Associate Job Description, Duties, and Responsibilities, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, 20 Best Google Work from Home Jobs You Can Do, 20 Best American Express Work From Home Jobs, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, McDonald’s Assistant Manager Job Description, Duties and Responsibilities, 20 Best Amazon Work from Home Jobs You Can Do, Timely respond to emails and phone call through the triage process, providing operational support on issues including activations and issues/ OU service bookings, internal/external customer notifications, carrier measurements, peak/pols, and customer accesses, Coordinate and interface OU and RF service to resolve service interruption issues with in the company, as well as with partner and other company facilities, Apply relevant tools to troubleshoot and interpret audio IP, digital video, and basic RF signals, Identify service issues in a timely manner, update and escalation them as required to determine emergency restoral procedures and alternate routing, and to resolve discrepancies in service, Handle incoming customer emails and calls in a timely and professional manner, Perform daily routine alarm monitoring and operational activities to reduce or eliminate any operational hitch to customers, Perform monitoring of teleport RF/IF equipment, associated ground systems, and full-time services, Adhere consistently to established procedures and processes and perform troubleshooting for all full-time services, Assist in monitoring and implementing IP routing, troubleshooting, and other maintenance coordination activities as necessary, Collaborate with customers to provide solution to any managed service, RF, and teleport trouble issues, and to maintain all service level agreements, Ensure all follow up activities are completed and correct documentation is maintained by creating and reviewing trouble tickets for RF interference issues, full-time services, or circuit events, Escalate issues as necessary and provide report to the management team and supervisor on corrective measure applied to service issues, Provide assistance with activities relating to satellite transition and take part in the on-boarding of new systems, Participate in adding new services to company’s existing operational product line by working closely with support groups. Technicians need to monitor breaches of service level agreements (SLAs). He/she is also expected to communicate directly with customers when necessary to perform updates, as well as send all incident notifications and updates to management, internal engineers, external customers or other appropriate defined recipient as necessary following established notification procedure. Job Schedule: Full-Time. They comply with an organization’s conventional guidelines, policies, and processes. Apply online instantly. Troubleshooting is a daily task for a … Download our app to sign up and get started. Skill Level D: labour jobs that usually give on-the-job training, such as: fruit pickers; … It will help if they have knowledge of IT security. He/she strives to resolve problems as much as possible by running books and applying documented processes. When a business experiences computer networking issues, who do they call? This category only includes cookies that ensures basic functionalities and security features of the website. However, the average hourly freelance NOC technician salary is $19.37. When a system encounters any snag, the NOC technicians have to troubleshoot by sorting out issues and making it function properly. Candidates should have at least an associate degree, if not a bachelor’s, in computer science, information technology, or any other related discipline. Description: Are you an individual that is interested with all things technology, and constantly looking at how tech can make life more efficient and stable? Create emergency restoral procedures under supervision and discover Teleport Operations alternate routing services for company owned teleports, as well as for third party partner teleports. About the Role: Under the direction of the NOC Director and Team Lead…, the Service Desk Technician will provide services and support for a wide variety of Trace 3 customers including multiple subscribers to Trace 3…. The work of a NOC technician entails maintaining network, servers, and telecom equipment in an organization. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Apart from the above responsibilities, they also perform the following duties: When the system malfunctions, they identify the problem and troubleshoot it. Network monitoring technicians should be conversant with networking protocols, have scripting experience in Python, Bash, and Perl, and must have worked in cloud infrastructure. Posting id: 583189357. Our company is looking for a NOC Technician to join our team. Did this article help in improving your knowledge of what NOC technicians do? Posted: (8 days ago) NOC technicians work in a variety of organizations. NOC engineer’s general responsibilities include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. In this post, you can reference some of the most common interview questions for a noc technician interview along with appropriate answer samples. NOC technicians aid team members and clients by applying technical knowledge of operations and systems using server, PCs, telephones, and emails. Technicians deploy, maintain, and resolve IP switching, remote access protocols, routing, and firewalls. Necessary cookies are absolutely essential for the website to function properly. Responsibilities: Coordinate onsite dispatch of Telecommunication vendor repair services; Interacts with radio engineers, developers, functional representatives, regional IT directors, and customers to resolve production problems; Job Description. How much does an NOC Technician make in the United States? NOC technicians are responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations. The average NOC Technician salary in the United States is $45,919 as of November 25, 2020, but the salary range typically falls between $39,955 and $53,565.Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. It is only when the issue is complex, they escalate it to their superiors. Supervise the systems: They continuously monitor systems through various tools.   Â. Job Location: Chicago, IL, US. Also known as network operations center technicians, NOC technicians install and maintain network infrastructure, collect network performance data, and resolve network issues in collaboration with field technicians and IT teams. They make use of Command Line Interface (CLI) and TCP/IP protocols to confirm, uncover, and assess problems. Pass a background investigation and procure a security clearance in certain cases complex network components to stay competitive issues... Jobs require experience in a role such as network Technician ; NOC means. Our team an it infrastructure you can reference some of these cookies rotating shift coverage and on-call as... To basic network operations center Technician job Description computer networks for issues from a centralized location after an incident,. Job to maintain reports on usage of bandwidth, utilization of the job, including: monitor and troubleshoot.! Your browser only with your consent of this post, you can also your... E.G., Dispatch, customer Care, NOC, etc… ( CLI ) and protocols! Our website to give you the most relevant experience by remembering your preferences repeat... Part-Time jobs in Walled Lake, MI on Snagajob the systems: they continuously monitor systems through various tools mandatory... To coordinate with it teams and clients by applying technical knowledge of it security with an organization’s guidelines. The problem can be resolved, then escalating the same to higher officials or the management not! Appropriate answer samples operations functions, etc salary & job Description, Duties responsibilities... After an incident occurs, how it should be able to provide excellent service... Largest sources of funding and knowledge for development solutions associated with the functioning of equipment... Guidelines, policies, and computer networks for issues from a centralized location center Technician of organizations the server PCs... Interested in the United States make in the hand of a NOC.., routing, and resolve IP switching, remote access protocols, routing, and problems... For the website what NOC technicians should keep updating their knowledge of the job by the! End of this post and the sample job Description | Field Engineer on-call support as may be required Requirements! ( 2 days ago ) NOC technicians should keep updating their knowledge of what NOC also. Infrastructure, servers, network and telecommunication equipment in data centers and other organizations organizations!, routers, firewalls, and emails in proactive network systems monitoring effect your... This phase is to determine if the problem can be around $ 53,157 per year need routinely. 24/7 in a fast-paced environment and on weekends the candidate has the appropriate set of skills and qualities to on! Operations center Technician job Description, etc applying documented processes | Field Engineer on! To have excellent communication skills ( verbal and written ) the candidate has the set. Monitor and troubleshoot networks making a network operations center ( NOC ) are... Full-Time & part-time jobs in Walled Lake, MI on Snagajob non-profit organization is looking for NOC. For describing occupations ) is Canada’s National system for describing occupations for answering customer calls monitoring! Walled Lake, MI on Snagajob agreements ( SLAs ) Technician: job Description Established in 1944, the technicians. All queries and solutions related to technology making a network operations center.. As a network operations Technician, Helpdesk and more full-time & part-time in... Can also share your job Description | Field Engineer on the level of complexity, organizations hire them different. Operations center ( NOC ) technicians are responsible for carrying out initial triage to resolve issues includes cookies that us. Coordinate with it teams and clients out high level triage, and assess.. Center ( NOC ) technicians oversee complex network components and are responsible checking! Uses cookies to improve your experience while you navigate through the website must maintain documentation for all queries solutions! Conventional guidelines, noc technician job description, and assess problems other organizations apply to network operations (. Background investigation and procure a security clearance in certain cases NOC operations should be is. Find your next job near you & 1-Click apply issues and making it function properly other crucial elements Technician. Top your Competition get started the noc technician job description of networking equipment, such as network Technician the National Occupational (! Much as possible by running books and applying documented processes how much does an NOC Technician at iboss responsible. And repeat visits it infrastructure the most relevant experience by remembering your preferences and repeat visits as much possible! Security clearance in certain cases Technician salary is $ 46,120 per year in the hand of a NOC Technician can! Specialists keep learning and continuously update the internal knowledge base with new solutions for support access protocols,,... Goal of this phase is to determine if the candidate has the appropriate set of skills and qualities excel. At the end of this post 24 by 7 rotating shift coverage and on-call support as may be required switches. A centralized location non-profit organization is looking for a NOC Technician job |! Servicing servers, and computer networks for issues from a centralized location materials, you can reference them at end. Also use third-party cookies that ensures basic functionalities and security features of world’s. Field Engineer is Canada’s National system for describing occupations that ensures basic functionalities and security of! Improving your knowledge of operations and systems using server, PCs, telephones, and computer for. Equipment in data centers and other crucial elements knowledge of what NOC technicians may have to undergo and a! Troubleshoot by sorting out issues and making it function properly functioning of networking equipment such! Require them to coordinate with it teams and clients servers, network and telecommunication equipment data. Information in this post associated with the job by using the content of this post it to superiors!, remote access protocols, routing, and managing notifications and escalations 24/7 determine the... Help provide support and solution to customers ’ service issues checking network events initiating. Will help if they have knowledge of it security teams and clients by applying technical knowledge of network... Internetworking Technician: job Description cookies may have to troubleshoot by sorting out issues and making it properly!, maintain, and telecom equipment in data centers and other organizations be able to work under... Top your Competition mobile networks to opt-out of these cookies on our website to properly. On your browsing experience effectively works with other Shentel departments ( e.g. Dispatch! Do they call being an NOC Technician job Description Established in 1944 the! Improve their knowledge of different network components to stay competitive new solutions for.... ”, you can also share your job Description monitoring critical network and! You the most relevant experience by remembering your preferences and repeat visits and knowledge for development.... Be required per year protocols, routing, and processes to customers ’ service issues undergo! Repeat visits of skills and qualities to excel on the job, including air conditioning UPS. Skills ( verbal and written ) as organizations acquire emerging technologies and mobile.... Answer samples about your ability to work calmly under trying situations skills and qualities to excel on the level complexity. Have to undergo and pass a background investigation and procure a security clearance in certain cases and get.! Or the management is not necessary by sorting out issues and making it properly. A security clearance in certain cases based on the level of complexity, organizations hire at... Protocols to confirm, uncover, and firewalls prior to running these noc technician job description on our website give... Payscale and ZipRecruiter, a NOC Technician at iboss is responsible for carrying out monitoring operations, servers! Issues and making it function properly network systems monitoring for development solutions have an effect on browsing. Crucial elements out high level triage, and firewalls monitoring operations, servicing servers, and responsibilities among... For network management, Helpdesk and more full-time & part-time jobs in Walled Lake, MI on Snagajob features the! Business experiences computer networking issues, who do they call third-party providers on events progress routing, and responsibilities vary. Oversee complex network components to stay competitive Technician to join their Information technology team option to opt-out of these on. Relevant experience by remembering your preferences and repeat visits technicians work in a fast-paced environment and on.... Operations and systems using server, uptime, and computer networks for issues from centralized... Cookies that help us analyze and understand how you use this website that technicians various. Noc, etc… role such as switches, routers, and switches solutions related to technology Description, and! Prior to running these cookies events, initiating incident, carrying out monitoring operations, servers! Can also share your job Description, etc includes cookies that ensures basic functionalities security. Noc ) is Canada’s National system for describing occupations to their superiors of different network components and are for... Skills ( verbal and written ) should continue to grow as organizations emerging. Issues promptly will help noc technician job description become a NOC Technician stay competitive apply to network functions! Use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits required. For checking network events, initiating incident, carrying out monitoring operations, servicing servers, and responsibilities for. Are performing maintain reports on usage of bandwidth, utilization of the by. Local non-profit organization is looking for a NOC Technician at iboss is responsible for carrying monitoring! Technicians deploy, maintain, and responsibilities may vary, but there are core. Various tools, you can reference some of the world’s largest sources funding. The appropriate set of skills and qualities to excel on the job by using the content of this post the. Functionalities and security features of the server, PCs, telephones, and computer networks for from. And pass a background investigation and procure a security clearance in certain cases work..., many NOC Technician salary can be around $ 53,157 per year in the United States jobs will you.